CROWN PLAYSAFE TOOLS

Crown encourages all guests to take regular breaks from gambling, and we may check in with guests from time to time. One of these friendly conversations is just a simple way for our team to check in with our guests and promote safe and enjoyable gambling experiences.

Guests observed to be gambling continuously for three (3) hours on an Electronic Table Game or six (6) hours on a Table Game will be approached and encouraged to take a fifteen (15) minute break from gambling.

As part of our commitment to safer and enjoyable play, we must take all reasonable steps to not allow a guest to gamble on an Electronic Table Game or Table Game for: 

• Twelve (12) or more hours of cumulative game play in any twenty-four (24) hour period.
• Forty-eight (48) or more hours of cumulative game play in any seven (7) day period.

If your time gambling reaches these limits, you will be required to take the following breaks: 

• Playing Twelve (12) or more hours in a day, we will require you to take a mandatory twenty four (24) hour break. 
• Playing Forty eight (48) or more hours in any seven (7) day period, we will require you to take a mandatory seven (7) day break.

From 28th April 2025, in accordance with regulatory changes, all Crown Sydney guests must confirm their deposit limit choice before playing.

You can choose to either set a deposit limit or decline to set one, but you must inform us of your decision. From the 28th April 2025, guests who have not provided their deposit limit choice will be unable to play until their decision has been confirmed.

Setting deposit limits is a helpful way to manage the money you spend on gambling.

Crown encourages all guests to set a deposit limits. A deposit limit is the maximum amount of new funds you can bring into Crown Sydney to play with each day. If you reach your nominated deposit limit, you will not be able to deposit any new funds until the beginning of the next day. (Noting Crown defines ‘day’ as Midnight to Midnight).

Your deposit limit should be based on your comfort level and personal circumstances. To help keep your gambling safe and enjoyable, you should only gamble with money that you can afford to lose.

You can manage your limits at any time by;

• Using the Crown Wallet in the Crown Resorts mobile app
• Visiting a Host desk or the Cashier
• Speaking to a Crown PlaySafe Advisor, located at our Crown PlaySafe Centre

Please note, waiting periods apply to limit increases. If you have chosen to opt out of setting a deposit limit, you can opt-in at any time.