Self-Exclusion Program
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About
Self-Exclusion Program at Crown
When you need a break from gambling, Crown’s Self-Exclusion program can help you stay away from the casino, so you can focus on other areas of your life.
Guests can sign a voluntary agreement to exclude themselves from the gambling areas at Crown Sydney, Crown Perth and Crown Melbourne. There is also an added option of Self-Excluding from The Star Sydney Casino. A Self-Exclusion is for a minimum period of 12 months, with longer options available. These options can be discussed with the Crown PlaySafe Team.
Why Self-Exclusion?
Guests may seek to Self Exclude from the casino for a number of reasons, including (but not limited to):
- Creating an opportunity to stop gambling at the casino
- Preventing or reducing the risk of harm associated with gambling (e.g. financial loss)
- To take a break from gambling to focus on other aspects of life, such as family, work or study
- To support a family member or friend who may be experiencing gambling related harm
Do you need an interpreter or have any questions?
Contact the Crown PlaySafe Team on 1800 801 098 (24/7) or email
- Sydney cps@crownsydney.com.au
- Melbourne cps@crownmelbourne.com.au
- Perth cps@crownperth.com.au
Please mention your language preference on the call and email.
How to exclude yourself
If you have decided that you wish to exclude yourself from entering the Casino, you may Self Exclude using the options outlined on this page.
You can watch a video walk-through of the Self-Exclusion and Revocation process at Crown Sydney in English, Arabic, Hindi, Simplified Chinese, Traditional Chinese and Vietnamese here.
English and translated versions of Crown PlaySafe's Self-Exclusion to Revocation guide are available below.
SELF-EXCLUDING IN PERSON
When at Crown:
- Visit the Crown PlaySafe Centre located on level two (2) of the tower, opposite the gaming floor entrance; a map of the location is available below.
- Approach the Casino Reception Desk and ask them to contact the Crown PlaySafe Team
SELF EXCLUDING USING THE ONLINE FORM
The online form below contains all necessary steps to self exclude from gambling at Crown Resorts.
This process requires an ID Self-Verification photo.
Additionally, if you wish to simultaneously Self Exclude from Crown and The Star Sydney Casino, you will also need to complete the NSW Casinos Exclusion Form.
Self Exclude from Crown Casino
Self exclude from Crown and The Star Sydney Casino
Download the NSW Casinos Exclusion Form below. This filled out document needs to be witnessed by an authorised person.
NSW Casinos Exclusion Form
Start a new online form
Once you have these documents ready, you can start the online form below.
SELF EXCLUDING VIA EMAIL
To Self Exclude via email, please download, complete and sign each of these documents below, before sending them via email to cps@crownsydney.com.au.
Additionally, if you wish to simultaneously Self Exclude from The Star Sydney Casino, you will also need to complete the NSW Casinos Exclusion Form.
STEP 1
Download the documents below.
STEP 2
Print out, complete and sign the required documents for your application.
STEP 3
Scan the documents and attach them to an email to cps@crownsydney.com.au
OPTIONAL
In person or via mail addressed to:
Crown Sydney
Crown PlaySafe Centre Level 2,
1 Barangaroo Avenue, Sydney, NSW 2000 Australia
INFORMATION ON OTHER SELF- EXCLUSION PROGRAMS
- For information about the Betfair Self-Exclusion Program, call Betfair directly on 1800 238 324
- For further information about The Star Sydney Casino’s Self-Exclusion Program, contact the Star’s Safer Gaming Department on (02) 9777 9000 or visit www.star.com.au/sydney/starcare
- For information about Self-Exclusion Programs for Hotels and Clubs in NSW, speak to their venue staff or visit https://mvse.com.au/self-facilitation
- For more information on making a change, visit www.gamblinghelponline.org.au/making-a-change
Revoking an ExclusiOn
Crown will maintain the Exclusion until it is revoked in writing by Crown. An application to revoke an Exclusion or Withdrawal of Licence may be made after the minimum nominated period and 12 months of a breach free exclusion period have passed, by submitting an Application for Revocation of Self-Exclusion.
Applicants are required to successfully complete the revocation process before being permitted to return to the casino. The steps to revocation include:
1. Contact the Crown PlaySafe Team on 1800 801 098 or email cps@crownsydney.com.au to confirm you are eligible to apply for revocation.
2. Download the Application for Revocation of Self-Exclusion located below, and submit the completed application by email to cps@crownsydney.com.au or by post to Crown Sydney PlaySafe Gaming 1 Barangaroo Avenue, Barangaroo, Sydney 2000.
3. Engage with GambleAware or an external counsellor to discuss whether it is safe for you to return to the Casino. To obtain a referral to GambleAware for free revocation counselling, please contact the Crown PlaySafe Team.
4. Attend a meeting with the Crown PlaySafe Team to discuss and plan your return to the Casino.
5. Your application will be reviewed by Crown and the Crown PlaySafe team will contact you with an outcome.
6. If your application is successful, attend a Gaming Resumption Information Program meeting to finalise your plan to return to the casino, reapply for membership if you wish to do so.
Approval of an application is at Crown’s sole discretion. Crown will need to be satisfied that the person seeking revocation has appropriately addressed the issues that led to Self-Exclusion. During this process you remain excluded from Crown and may not enter any gaming area.
Download the Application for Revocation of Self-Exclusion below.